Some customers may see “Cash Advance” fees appear on their credit card statements in connection with a payment made to Caddipay. These fees are not charged by Caddipay, rather they are imposed by the issuing bank for your credit card.
Banks assign a Merchant Category Code (MCC) to every transaction, which allows the bank to categorize the payments you are making. Your bank may charge a fee for certain categories of payments, as dictated by your cardmember agreement. Some banks may categorize payments to Caddipay as payments to a financial institution, which could result in an interpretation by the bank that the payment is actually a cash advance. Depending on the terms of your cardmember agreement, you may be assessed a cash advance fee in these cases.
If you’ve been assessed a cash advance fee for a Caddipay payment, we recommend reaching out to your financial institution directly to dispute the fee they charged you. Some links to some of the major U.S. financial institutions can be found below:JPMorgan ChaseCiti BankBank of AmericaWells FargoPNC BankUS Bank Debit CardsUS Bank Credit CardsTruist Bank
We apologize for any inconvenience this may have caused.